The rise of artificial intelligence (AI) has sparked both excitement and fear as it quickly becomes a standard part of our lives. Some worry it poses risks to society, while others believe it will revolutionize how we work and live. What’s undeniable is that AI isn’t slowing down; it’s accelerating.
Nnearly every organization is exploring how AI can drive efficiency. A survey of IT professionals found that 87% believe conversational AI increases productivity. Yet, employees’ relationship with AI is complex. Some avoid it out of fear, while others embrace it so fully that they face higher burnout rates than their peers.
Burnout in the Age of AI
The World Health Organization classifies burnout as a syndrome caused by chronic workplace stress that hasn’t been successfully managed. Symptoms include:
- Energy depletion and fatigue
- Mental distance and cynicism toward work
- Reduced professional effectiveness
Burnout is more than stress, it’s unmanaged stress that leads to disengagement, turnover, and declining productivity.
A large U.S. workplace survey revealed a troubling connection between AI use and burnout. Key findings include:
- 37% of employees report high burnout, though rates have slightly declined since 2021.
- Employees with high burnout are 1.7x less engaged and 2.1x more likely to be job-hunting.
- Managers and directors report higher burnout than executives or individual contributors.
- Only 40% of employees believe their organization has enough staff to handle workloads.
- Frequent AI users report 45% higher burnout rates, compared to 35–38% among non- or infrequent users.
AI isn’t inherently good or bad. It depends on how it’s managed. While it doesn’t “fix” burnout, overuse or mismanagement of AI can certainly make it worse.
How Companies Can Prevent AI-Driven Burnout
Organizations must take intentional steps to help employees use AI responsibly while supporting their well-being. Experts recommend six actions:
- Continuous listening. Use pulse surveys and one-on-one check-ins to monitor employee stress and sentiment.
- Regular prioritization. Keep organizational and team goals visible and aligned so employees can focus on what matters most.
- Supportive policies. Establish clear guidelines for AI use and ensure employees feel safe experimenting with new tools.
- Realistic, aligned goals. Prevent overwork by setting achievable expectations tied to resources available.
- Reasonable workloads. Regularly evaluate whether employees are stretched too thin and redistribute tasks when necessary.
Shifting Mindsets: Lifelong Learning
Education is a powerful tool for reducing anxiety around AI. As Taylor Blak, Senior Vice President of Defreed notes, “Avoiding the technology won’t make the risks go away.” Instead, employers should help employees explore AI’s potential while investing in upskilling and reskilling. A shift toward lifelong learning ensures employees feel confident about where their human skills provide the most value.
Building a Supportive Culture
Ultimately, burnout isn’t just about workload, it’s also about recognition and culture. Employees who feel undervalued or unsupported are more likely to disengage. Leaders must create environments that prioritize fairness, recognition, and psychological safety.
As organizational psychologist Shane McFeely explains, “Even the most engaged employees can burn out under poor management and unrealistic demands.” By listening proactively, aligning goals, and showing employees, they are valued, organizations can ensure AI becomes a tool for empowerment rather than exhaustion.
ASE Connect
AI Micro-Certification – ASE offers a Micro-Certification in AI offering an overview of how to utilize Artificial Intelligence in the business world including in HR and recruitment. This certification consists of 1.5 core credits (3 half-day core courses) and .5 elective credits (1 half-day elective course). Request more information here.
AI Toolkit - Visit the ASE AI Resources page for a complete toolit that include an AI survey report, on-demand webinar, AI Implementation Guide, and more.
Workplace Wellness Resources - ASE's Workplace Wellness Resources page has many resources available to tackle employee burnout. In addition, join us for a webinar - From Burnout to Buy-In: Wellness Strategies to Energize Your Culture on September 30th at 9:00a.m. Register here.
Source: Forbes.com