Problem Solving

Tuesday, April 25, 2017

The purpose of this training is to introduce new ideas and strategies to solve business problems in the workplace.

Related Certifications:
Administrative Assistant
Customer Relations

CEUs: .70 (6.5 Clock Hrs)

Objectives: This course will focus on using creativity and innovation as strategies to improve business and solve problems. Participants will have the opportunity to practice the techniques discussed.

Who should attend: All individuals

Learning Outcomes: Upon completion of this course, the learner will be able to:

  • Use creative thinking to turn problems into opportunities
  • Discuss idea-generation techniques
  • Apply an eight-step creative problem solving model
  • Generate possible solutions
  • Identify innovation and out-of-the-box thinking in the workplace
  • Discuss ways to develop rather than diminish a  creative environment
  • Recognize barriers that impact problem solving
  • Recognize three different learning styles and apply them to problem solving
  • Discuss how whole brain thinking can enhance the ability to be innovative




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