New Training Location in Grand Rapids!

The American Society of Employers (ASE), Michigan’s largest employer association, is thrilled to bring its highly regarded employee development courses to Grand Rapids! Hosted at the Grand Rapids Chamber office, these courses are designed to help professionals at every level sharpen their skills, enhance their careers, and stay competitive in today’s fast-paced workplace.

ASE is an HRCI pre-approved provider, SHRM recertification provider, IACET Authorized Provider, and Michigan Proprietary School.

Upcoming Courses

First Aid, CPR/AED & Bloodborne Pathogens
June 20, 2025 | 9:30 a.m. - 1:00 p.m.

• Adult and Child/Infant CPR: Compressions-only CPR, rescue breathing, choking, and emergencies
• First Aid: Bleeding/bandaging, musculoskeletal injuries, burns, and care for sudden illness
• AED (automated external defibrillator): Use of AED for lifesaving during cardiac emergencies
• Bloodborne Pathogens: Relates to the OSHA Bloodborne Pathogens Standard (Annual recertification required)

Customer Service Beyond Excellence
July 30, 2025 | 9:00 a.m. - 4:00 p.m.

Participants will learn how to make a good first impression and how to handle complaints effectively.  The course will discuss how to give customers what they want and create mutual respect. Upon completion of this course, the learner will be able to discuss the importance of first impressions, assess customer needs and objectives, and prioritize problems, wants, and needs. They will be equipped to use proven techniques to solve problems, communicate effectively with customers, and respond to complaints with the right language—knowing what to say and what to avoid. The course will also help learners develop strategies to create mutual respect and handle challenging calls with confidence.