Much is being written and discussed lately about the adoption of AI in the recruitment process.  One industry expert recently speculated that recruiters are one of two positions (attorneys being the second) that may be up next to have AI replace major aspects of the role. Some sources estimate that between 35% and 45% of organizations are now utilizing AI in their hiring practices.  However, as the saying goes, “it takes two to tango,” and employers should be aware of the negative impact the utilization of AI in hiring may have on their attractiveness to candidates. 

A recent survey by Express Employment Professionals and Harris Poll sheds light on how job seekers in the U.S. feel about AI in hiring—and the findings are eye-opening. About 62% of respondents said they might avoid applying to companies that appear to rely too heavily on AI to evaluate candidates. Despite AI’s efficiencies, many applicants still desire a human touch in the process.

Interestingly, job seekers do see value in using AI to support their own efforts. 78% said it’s helpful for writing resumes and preparing for interviews. But when it comes to actually getting hired, many remain skeptical. A large majority – 87%-felt that key qualities like communication skills, attitude, and cultural match can only be accurately assessed through human interaction. In fact, 84% said they’d rather have their resumes and interviews reviewed by a real person.

The poll also revealed gender differences in attitudes toward AI. Women were generally less likely than men to feel comfortable using AI for things like resume writing or skills assessments. Over 40% of women said they had never used AI in their job search, compared to just 27% of men. That gap raises questions about whether there are barriers-whether related to access, awareness, or trust-that could affect who benefits most from AI tools.

Despite these concerns, many employers are pressing forward with AI adoption, pointing to clear benefits. The challenge they face is finding the right balance: leveraging what AI does well without losing the human connection that candidates value. While 83% of hiring professionals say AI is having a positive impact, 68% warn that relying on it too much could be risky. Nearly 9 out of 10 believe human input is still essential for evaluating interpersonal skills, something AI tools aren’t equipped to assess.  

Express’s CEO, Bill Stoller, stresses that AI should act as a tool to enhance human judgment rather than replace it entirely.  Stoller aptly summarizes the key considerations with this issue when he states, "AI is undeniably a powerful tool, but its role should be to complement human judgment, not replace it.  In the evolving landscape of AI, transparent communication with job seekers about AI's use and benefits is crucial. Striking the right balance between AI efficiency and human empathy will enhance recruitment processes and maintain the trust and confidence of potential employees."

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Sources: Express Services dba Express Employment Professionals; SHRM - WorkplaceTech Spotlight - Ep. 20