Customer Service: Beyond Excellence

Wednesday, March 21, 2018

ASE Headquarters

The purpose of this training is to provide individuals with the knowledge and skills needed to develop and maintain positive internal and external customer relationships..

Related Certifications:
Customer Relations

CEUs: .70 (6.5 Clock Hrs)
Objectives: Participants will learn how to make a good first impression and how to handle complaints effectively.  The course will discuss how to give customers what they want and create mutual respect.

Who should attend: All individuals

Learning Outcomes: Upon completion of this course, the learner will be able to:

  • Discuss the importance of first impressions
  • Assess customer needs and objectives
  • Prioritize problems, wants and needs
  • Use proven techniques to solve problems
  • Communicate with customers effectively
  • Respond to complaints effectively and know what words to use and to avoid
  • Develop ways to create mutual respect
  • Handle challenging calls




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