Customer Service: Beyond Excellence

Thursday, February 21, 2019

ASE Headquarters

9:00 a.m. - 4:30 p.m.

The purpose of this training is to provide individuals with the knowledge and skills needed to develop and maintain positive internal and external customer relationships..

Related Certifications:
Customer Relations

CEUs: .70 (6.5 Clock Hrs)
Objectives: Participants will learn how to make a good first impression and how to handle complaints effectively.  The course will discuss how to give customers what they want and create mutual respect.

Who should attend: All individuals

Learning Outcomes: Upon completion of this course, the learner will be able to:

  • Discuss the importance of first impressions
  • Assess customer needs and objectives
  • Prioritize problems, wants and needs
  • Use proven techniques to solve problems
  • Communicate with customers effectively
  • Respond to complaints effectively and know what words to use and to avoid
  • Develop ways to create mutual respect
  • Handle challenging calls

 

 

 

Fees:$245 ASE members; $310 nonmembers

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American Society of Employers

Victor Park West
19575 Victor Parkway, Suite 100
Livonia, MI 48152

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Phone: (248) 353-4500
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