Objective: 
To provide you with proven techniques for enhancing your communication effectiveness with others.

Content: 
You will learn how to:

• Build on your existing communication strengths
• Identify barriers that create communication break down
• Increase your impact and clarity when communicating
• Gain greater cooperation and understanding from others
• Confirm understanding with two-way communication
• Utilize effective listening practices

Who Should Attend: 
Managers, supervisors, and employees who wish to strengthen their ability to communicate effectively with others.

Type: Communication

CEU: .65

This course qualifies for: 
HR Certification 
Supervisor Certification 
Admin Certification 
CSR Certification

This course is: 
a HR Core Course 
a Supervisor Core Course 
an Admin Core Course

Fee: $209 ASE members/$289 non-members/$249 SBAM & MML members

Date	Start	End	Location	Instructor
10/13/2010	9:00 am	4:30 pm	Saginaw	Productive Training Services, Inc.	Register
11/02/2010	9:00 am	4:30 pm	Southfield	Productive Training Services, Inc.	Register