Objective: 
This workshop is designed to increase the participants' awareness of the sources of conflict, how to recognize when conflict is developing, and some proven strategies for successfully preventing or resolving conflict.

Objective: 
This course will prepare professionals and supervisors to identify various types of harassment in the workplace with a special focus on sexual harassment. The course will cover the legal definition of harassment and the various types of situations that could be perceived as harassment. It will also identify proactive preventiv...

Objective: 
To help managers to understand how their role as managers extends beyond that of non-managers in creating an environment that values diversity.

Content:
Upon completion of this course you will: 

• Explain the manager’s uni...

Objective: 
To help participants know and understand the approaches that union organizers use to gain support from your employees. The program will also help you learn how to assist your organization in identifying key employee dissatisfiers.

Objective: 
This course will give participants a working understanding of laws affecting the employer-employee relationship and how they apply to the numerous responsibilities of the human resource professional. It will also include exposure to vital HR activities: with illustrations, mock excercises, role-play and scenario analysis.

Objective: 
To obtain more successful outcomes with others. To enable participants to effectively understand, quickly identify, and respond to the variety of behavior styles demonstrated by others in the workplace.

Content:

• Identify the strengths, limita...

Objective: 
By law, when an employee speaks up about anything from a serious to a minor concern, a "complaint" has been made and an investigation may be needed. In this course, participants will learn how to recognize a complaint, how to conduct an efficient and legally compliant workplace investigation, how to follow through wi...

Objective:
Who is the best verbal communicator you know? Chances are he or she is good at telling stories. Since the beginning of time, humans have told each other stories to teach lessons, encourage right behaviors, instill values, weave dreams, inspire action, and identify heroes. This session will show you how to identify the stories that are p...

Objective: 
To assist attendees in strengthening their personal communication skills, and in focusing on differing personal values held by employees at various levels in an organization. The emphasis is on developing a better understanding of people in the organization and on using this knowledge to increase the participant's effectivenes...

Objective: 
Employee retention and motivation is a key issue in today's highly competitive and ever changing market. Employees are working harder and often longer hours after layoffs and budget cuts. Employees are concerned about their job, pay and position. You will learn how to develop greater trust, cooperation, understanding and accep...

Objective: 
To identify your project management skills and development opportunities.

Objective: 
This course will provide participants with an opportunity to explore their own negotiating style and practice negotiating in a risk free environment. Participants will examine the effects that style has in negotiating situations and assess themselves based upon the model described in the best selling book "Getting to Yes&...

Objective: 
To provide a better understanding of key interviewing practices that are required for selection of qualified candidates.

Objective: 
To provide you with the knowledge and skills needed to develop and maintain positive internal and external customer relationships.

Objective: 
To help participants identify priorities and set goals that will enhance their effectiveness, productivity, and success professionally and personally.

Content:
You will learn how to:

• Set goals using the goal setting process and t...

Objective: 
To learn techniques that improve employee performance and motivate employees to increase "discretionary effort" toward company goals; and to provide consistency in employee development.

Objective: 
If your organization has even one employee, most employment laws apply to you. And even more frightening is that the Michigan Supreme Court has recently held that managers can be held individually liable for some employment law violations. Do you ever feel like navigating these laws is like navigating a minefield, blindfolded?...