Objective: 
To assist attendees in strengthening their personal communication skills, and in focusing on differing personal values held by employees at various levels in an organization. The emphasis is on developing a better understanding of people in the organization and on using this knowledge to increase the participant's effectiveness on the job.

Content:

• Make the transition from worker to supervisor
• Understand the supervisor's role
• Understand the relationship between supervisor and employee
• Resolve conflict and build team spirit
• Communicate with peers and subordinates effectively
• Motivate employees in a changing work environment
• Give and receive constructive feedback

Who Should Attend:
Managers, supervisors and team leaders, and newly appointed or potential supervisors.

Note: This is a three day program spanning three consecutive weeks.

Participants must attend all 3 sessions to receive certificate

CEU: 1.8

This course is:
a Supervisor Core Course

Fee: $479 ASE member/$629 non-members/$554 SBAM & MML members

Date	Start	End	Location	Instructor
Aug. 10, 17 & 24, 2010	9:00 am	4:00 pm	Southfield	Robert E. Shook & Associates	Register
Sept. 16, 23 & 30, 2010	9:00 am	4:00 pm	Saginaw	Robert E. Shook & Associates	Register
Oct. 5, 12 & 19, 2010	9:00 am	4:00 pm	Southfield	Robert E. Shook & Associates	Register
Oct. 13, 20 & 27, 2010	9:00 am	4:00 pm	Cadillac	Robert E. Shook & Associates	Register
Dec. 7, 14 & 21, 2010	9:00 am	4:00 pm	Southfield	Robert E. Shook & Associates	Register