Objective: 
Managing complaints is not on the top of many manager's list of favorite activiites. Many managers follow the "if I ignore it, it will go away" methodology. Of course, that's a poor approach to any complaint and a very counterproductive way to manage those complaints that really do represent significant concerns. This program will provide you with a proven process that builds on listening and problem solving in a non-judgmental way.

Content:
Upon completion of this course you will:

• Understand why all team member complaints must be dealt with rather than ignored or dismissed
• Be more sensitive to all the problems (major or trivial; real or imagined) that can lie behind complaints
• Understand techniques used to determine underlying problems, which are not always the same as those the team member thinks are responisble for his/her difficulties
• Use various techniques to solve such problems while maintaining a positive relationship with the team member

Who Should Attend: 
Supervisors or managers who would like to develop proven techniques to deal with employee's complaints in a positive and productive way.

Type: Interpersonal Skills

CEU:

This course qualifies for:
HR Certification (Elective)
Supervisor Certification (Elective)

Fee: $209 ASE Members/ $289 Non-members

Date	Start	End	Location	Instructor
TBD	9:00 am	4:00 pm	Southfield	Core Skills, Inc.	Register