Objective: 
To provide you with the knowledge and skills needed to develop and maintain positive internal and external customer relationships.

Content:
You will learn how to:

• Deal with difficult people
• Handle job burnout: a threat to customer satisfaction
• Get more cooperation
• Aim for satisfaction
• Problem solve
• Utilize proven techniques to get what you want
• Build motivation with feedback

Who Should Attend:
Business owner, managers, and customer service representatives, and frontline personnel who deal with internal or external customers.

Type: Customer Service

CEU: .65

This course qualifies for:
Admin Certification 
CSR Certification 

This course is:
an Admin Core Course

Fee: $209 ASE members/$289 non-members/$249 SBAM & MML members

Date	Start	End	Location	Instructor
10/14/2010	9:00 am	4:30 pm	Southfield	Michigan Business Consultants	Register