Objective: 
This workshop is designed to increase the participants' awareness of the sources of conflict, how to recognize when conflict is developing, and some proven strategies for successfully preventing or resolving conflict.

Content:

• Identify the sources of conflict that most affect you
• Recall a past conflict situation and learn from your success or failure in handling it
• Pinpoint your most often used style of responding or reacting to conflict situations
• Utilize five common approaches to dealing with conflict and their advantages and disadvantages
• Practice a proven four-step process for successfully responding to future conflicts

Who Should Attend:
Managers, supervisors, and employees who wish to strengthen their ability to communicate effectively with others.

Type: Interpersonal Skills

CEU: .65

This course qualifies for:
Supervisor Certification (Elective)
CSR Certification (Elective)

Fee: $209 ASE members/$289 non-members/$249 SBAM & MML members

Date	Start	End	Location	Instructor
09/15/2010	9:00 am	4:30 pm	Southfield	Productive Training Services, Inc.	Register
11/04/2010	9:00 am	4:30 pm	Saginaw	Productive Training Services, Inc.	Register