Objective:
In the workplace today people are experiencing increased levels of conflict while lacking adequate mechanisms to resolve these disputes. The high cost of litigation has resulted in the formation of alternative dispute resolution tools that are now accessible to use within the organization as an effective means of reducing the cost of conflict, and utilizing that conflict as an opportunity for positive organizational change and growth. This course will provide supervisors, managers and HR professionals with a fundamental understanding of conflict in the workplace, and the various types of ADR models and techniques available to organizations. To emphasize the importance of flexibility of design, implementation, utilization and maintenance of an ADR program to work successfully within the existing organizational union and non-union culture.

Content:
Upon completion of this course you will:    

• Understand the importance of conflict
• Identify the types of conflict
• Recognize Conflict Mechanisms
• Identify types of ADR
• Understand the roles of supervisors, HR professionals and managers
• Understand the role of an employee

Who Should Attend: 
HR professionals, managers, and supervisors in union and non-union environments

Type: Management and Supervision

CEU: 0.65

This course qualifies for:
HR Certification (Elective)
Supervisor Certification (Elective)

Fee: $209 ASE members/$289 non-members

Date	Start	End	Location	Instructor
TBD	9:00 am	4:30 pm	Southfield	Synergy Resolution Systems, Inc.	Contact for More Info